Standard shipping is FREE with all our Luxe Gift Boxes.

We aim to prepare and dispatch our Luxe Gift Boxes within 1 – 2 business days via our shipping partner Australia Post. Standard shipping takes between 2 – 5 business days for nearby cities and can be longer for regional + remote areas. Our studio is based in South East Queensland, Australia. Annual events like Christmas/Public Holidays, Covid-19 restrictions and adverse weather conditions may delay delivery times. We cannot be held accountable for any delivery delays once your order is in the hands of our shipping partner. Our shipping confirmation email and relevant tracking number will allow you to see the location of your order along with an approximate delivery date, whilst also providing a means for follow-up with Australia Post if needed.

Orders placed on weekend days will be dispatched at the start of the working week and deliveries only take place on business days.

Once your order is in the hands of our shipping partner, it is up to them to deliver it within the allocated timeframe. If Australia Post deem the address to be secure their driver may choose ‘Authority to Leave’ meaning your order will be left in a safe location as close to the doorstep as deemed possible. If a safe location cannot be found (eg. block of units), a card will be left in the letterbox and the parcel taken to a nearby branch for collection. Please note that we cannot accept any responsibility for missing or delayed parcels. It is the purchaser’s responsibility to liaise with Australia Post once packages have been dispatched, so please make contact with our shipping partner directly if you’re in any doubt as to the location of your parcel.

Entering correct address & recipient details for the delivery of parcels is the purchaser’s responsibility and once the item is in the hands of our shipping partner we will be unable to make any changes to the delivery of your package. We cannot take responsibility for incorrect delivery details and we do not offer refunds or replacements for packages that go missing.

We proudly deliver Australia wide! Please contact us to discuss international delivery options.

We are unable to deliver to PO Boxes unfortunately. However, should you have any special instructions for the delivery of your Luxe Gift Box, please email us to let us know so that we can pass these onto our shipping partner.

Absolutely! When you place your order you will receive a confirmation email, followed by an order update with tracking number details once your Luxe Gift Box has been dispatched. Use the tracking number to check the delivery status of your order with Australia Post, an estimated date of arrival is also featured in this service for peace of mind. Once your order is in the hands of our shipping partner, it is up to them to deliver it within their allocated timeframe. We cannot accept any responsibility for missing or delayed parcels. Please liaise with Australia Post directly if you have any concerns and remember that they are working as quickly as possible during this challenging time.

Unfortunately we are unable to guarantee orders will arrive on a set date/time, however if your order is needed in a hurry or you would like it to arrive before a designated date, please contact us before placing your order to discuss the best options available. We love to help our Francophile customers in every way that we can.

We take the utmost care when packing our Luxe Gift Boxes to ensure they arrive safely at their destination. In the rare event that an item is damaged on arrival, please contact us within 48hrs of receiving your box and describe the details (include photos) and we will arrange to replace the item.

We accept no responsibility for any food items that arrive in an altered state due to heat exposure during transit. Every care is taken to ensure items are securely packaged for the safest transit possible.

The product page shows a full description of the contents of each of our Luxe Gift Boxes and what you see in the photographs is what you will receive. In the rare event that we are out of stock on a particular item, we will replace it with something similar (eg. a different perfume/flavour of the same product) of equal or greater value. We make every effort to ensure that our boxes arrive as packaged, however we cannot take responsibility for any movement of individual items once your parcel in the hands of our shipping partner.

Our Luxe Gift Boxes are 32cm x 23cm x 10cm.

Absolutely! A complimentary postcard is included in every Luxe Gift Box providing the perfect place for a personal message. Just leave your chosen words in the ‘Notes’ section when placing your order and we will happily add them to the postcard for you to give that extra personal touch.

We hold gifting etiquette in high regard at the The French Collective, so we make sure receipts are never included within your Luxe Gift Box packaging. All order confirmations and statements of purchase are sent by email only.

We are dedicated to curating the most beautiful selections of French brands + products for our Luxe Gift Boxes by style and season, so we do not permit the swapping of items. If there is a specific question that you have about one of our Luxe Gift Boxes and its contents please contact us and we will happily make suggestions.

Due to the attention to detail, great care and time taken in the preparation of your Luxe Gift Box all our sales are final. We pride ourselves on delivering a high quality product and do our utmost to ensure our beautiful boxes arrive safely. In the event that an item has been damaged in transit please get in touch with us within 48hrs of receiving your parcel and include photographs of the damaged item/s, so that we can rectify this as quickly as possible for you.

Once you have placed your Luxe Gift Box order, we are unable to make any changes or cancel orders. We ask that you please ensure all details are correct at the time of order placement. In the event that you discover an error in the shipping address, we may be able to update this providing that our shipping partner has not already picked up your order – so please email us as soon as you can to check. Entering correct address details for the delivery of your parcel is the purchaser’s responsibility and once the item is in the hands of our shipping partner we will be unable to make any changes to the delivery of your goods.